Is something down?
No open incident is recorded. If a post failed, its receipt says why; the status page shows delivery results across the service.
Open the status pageSupport
Get help with A1 Lane.
Find a written answer, check whether something is down, or tell us. A person reads every message.
Find an answer
Most questions already have a written answer. Start with the one closest to what happened.
- A post didn't go outFailed, uncertain, limited: what each result means and what to do next. An uncertain post is never re-sent on its own.
- A connection stopped workingReconnect from Connections. Each platform's guide says what we ask it for, and why a connection can lapse.
- Getting startedSign up, connect, write once, schedule, and see the receipt.
- Plans and billingThe trial, plans and limits, card changes, refunds.
- Using an AI assistantClaude, ChatGPT and Grok: connect, draft, schedule, read the receipt.
- All the docsEvery guide and reference, in one index.
Tell us from inside the app
Signed in to A1 Lane, use Help & feedback at the top of any page: a question, a problem, an idea or praise. It records the page you were on. Leave a reply address and you get a reference number to quote.
Log in to the appEmail us
Write to [email protected]. We answer within 3 business days. Email is the one channel we staff, so there is no chat widget.
Email support